Robots at Work: Preparing for the Rise of Automation and the Evolving Human Capital Experience

Research firm Forrester predicts that by 2025, robots, automatic, artificial intelligence, and machine learning will replace 7 percent of jobs nationwide, leading to the “rapid” disruption of administrative roles, such as customer service representatives and office staff. But, the emerging “cognitive era” will spark job growth for data scientists, automation specialists, and content curators, Forrester’s report, The Future Of White-Collar Work: Sharing Your Cubicle With Robots, concluded. Management consulting firm McKinsey released a 2017 report, A Future that Works: Automation, Employment, and Productivity, that indicates workers across 800 jobs, performing 2,200 work activities collectively, are paid an estimated $16 trillion in wages. While less than 5 percent of all jobs could be completely automated, around  60 percent of jobs could have around one-third of “constituent activities automated,” McKinsey noted. This means occupations will change. It’s important for HR leaders to prepare for the impact automation will have on the workplace.

This session will cover:

  • Which activities are most susceptible to automation
  • How automation can help improve data collection and processing to make better decisions related to human capital
  • Technological, economic, and social factors that will impact the pace at which automation takes hold in the U.S. job market
  • The benefits of incorporating cognitive solutions into roles to adapt to changing workforce needs
  • Examples of how automation will impact talent acquisition and job descriptions
  • The training and re-training challenges that will need to be addressed in the transformative workplace


Learn more about the Advanced Employment Issues Symposium.